SERVICE REVIEWS
Improve how your services are planned, delivered and experienced. Bee Squared’s Service Reviews provide independent, practical insights to help you understand what is working well, what is not, and where to focus your efforts for the greatest impact.
We work collaboratively with you to clarify goals, measure performance, customer outcomes and identify barriers or inefficiencies. Our approach is grounded in evidence and tailored to your environment, ensuring recommendations are both achievable and sustainable.
We review a wide range of services, from libraries, community facilities and government funded services to plant and fleet, street sweeping and waste management services. Our reviews help you deliver better outcomes, customer experience and value to your service area.
What we do:
- Review service objectives and alignment with organisational goals
- Analyse performance data, customer feedback and service costs
- Engage with staff and stakeholders to understand real-world challenges
- Identify improvement opportunities that enhance quality, efficiency and value
- Provide clear, actionable recommendations with prioritised next steps
Making service reviews part of the planning cycle
The greatest value from a service review comes when the findings do more than inform a single decision.
In this video, Mark Withers, Chief Executive Officer at the City of Port Adelaide Enfield, discusses the value of integrating service reviews into an ongoing organisational planning cycle – connecting review outcomes with business planning, budgeting and longer-term decision-making.
This approach helps organisations build stronger foundations for service planning and continually assess whether services remain aligned with organisational priorities, available resources and the outcomes they need to deliver.
CASE STUDY
CITY OF UNLEY
South Australia introduced significant changes to the way that Planning and Development Applications needed to be assessed.
The City of Unley took a positive, energetic approach to these changes and wanted to maximise the benefits of the opportunities presented – Bee Squared helped the team to completely re-think their approach to their internal processes through a structured and data-driven process redesign project.
Key benefits achieved include:
- 75% reduction in planning decision times (from average of 40 days to 10 days)
- one of the first councils to successfully achieve the intent of the new SA PDI Act in full
- compliments from customers and development proponents
- an engaged and energetic team and
- a cost saving of $200K p.a.
As a result of the Community benefits delivered, the team was winner of the Excellence in Customer Service Award at the LG Professionals SA 22nd Annual Leadership Excellence Awards. The team was also recognised with an award from the Planning Institute of Australia‘s SA branch. Congratulations Team!
TESTIMONIALS
“Working with Bee Squared on our Mail and Courier Service Review was a highly collaborative and outcomes-driven experience. As the project lead from Flinders University, I partnered closely with Nicole Rizzo-Gray, Ben Farrell, and Adam Villani to assess and redesign our mail and courier operations to better align with evolving campus needs and service expectations.
The engagement was marked by a shared commitment to evidence-based decision-making. Bee Square’s team brought a structured yet flexible approach, incorporating stakeholder feedback, operational data, and service performance insights. Together, we explored opportunities for insourcing, streamlined processes, and improved customer experience – culminating in a comprehensive review report and actionable recommendations. I particularly valued Bee Square’s quick response and their flexibility in adjusting the project’s scope to support implementation, including performance reporting and operational check-ins.
Their professionalism and clarity helped us navigate complex logistics and prepare for future procurement with confidence. This project not only delivered tangible improvements but also strengthened internal capability and stakeholder”
Jayne Preece
Associate Director Strategic Planning and Customer Experience
Flinders University
“I’ve had the fortune and the pleasure to work with the entire team at Bee Squared for over six years on multiple programs and projects.
Their no-nonsense, practical approach makes them easy to engage with. It doesn’t matter whether it’s high level program management, service-based optimisation, or workshop facilitation, the team at Bee Squared work collaboratively and pragmatically at all levels of your business to help you achieve results.”
Andrew Nesbitt
Senior Manager Health, Environment & Regulatory Services
City of Playford
“They are very structured, analytical and down-to-earth in their approach, with the ability to think about existing problems and systems in new ways, and consistently achieve the agreed tangible outcomes for the organisation.”
Warren Ortmann
General Manager
Life Care
WHY CHOOSE BEE SQUARED?
- Independent analysis that highlights opportunities and risks
- Data driven, practical and visual recommendations tailored to your organisation
- Outcome-focused insights that support confident decisions
- We stand by our results – no hidden costs, no empty promises
GET IN TOUCH TO LEARN MORE
Ben Haigh
Managing Director
0417 410 200
ben.haigh@beesquared.com.au
