Libraries have long played a vital role in supporting community well-being, and in today’s changing environment, they continue to evolve as essential public services. As community expectations shift and operational pressures increase, it is more important than ever for libraries to remain efficient, responsive, and fit for purpose.
At Bee Squared, we work closely with councils across South Australia and beyond to conduct tailored service reviews. Public libraries are a key focus area in this process, and our work helps ensure they continue to meet the needs of the communities they serve.
What does a library service review involve?
A service review is a structured assessment that helps councils understand how a particular service is performing and where it can be improved. It focuses on aligning service delivery with community needs, internal capability, and strategic goals.
A typical library service review includes:
· Reviewing current performance and assessing value for money
· Analysing how services are delivered, including staffing and resources
· Gathering feedback from staff, stakeholders, and the community
· Identifying inefficiencies, duplication, or service gaps
· Exploring opportunities for innovation and improvement
For libraries, this might include reviewing opening hours, technology offerings, partnerships, outreach programmes, and the overall service model.
What do we commonly find?
In our experience, library reviews often uncover a few consistent themes:
· Usage patterns are changing. While traditional foot traffic may have declined, demand for digital services, flexible spaces, and inclusive programmes is growing.
· Community expectations are evolving. Library users are looking for more than books. They want spaces that support connection, learning, and digital access.
· Resources are stretched. Councils are balancing competing priorities. Service reviews help identify practical opportunities to do things differently and more effectively.
· Staff insights are invaluable. Some of the most actionable improvements come directly from the people delivering the service. We place a strong focus on listening to internal teams.
The outcome? Clearer alignment with strategic objectives, measurable improvements, and practical recommendations that can be implemented.
Why councils choose Bee Squared
We are known for our practical, collaborative approach. Our service reviews are designed to deliver more than just a report. We immerse ourselves in your business and work alongside you to develop clear, evidence-based recommendations that are achievable and aligned with your goals.
We understand local government and the role libraries play in the community. Whether you are looking to optimise operations, shift your delivery model, or confirm that your service is meeting community needs, we bring the right mix of insight and experience to support you.
Looking to review your library or another community service? Let’s talk.