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Productivity

The Expertise Trap:  The Hidden Factors Behind Stronger Teams

Why do teams with a high-performing subject matter expert sometimes deliver worse results?   It often comes down to the approach of the team’s internal expert. Instead of viewing their role as one that lifts collective performance, they can operate from a personal performance perspective. This sometimes occurs because the organisation lacks the structure and direction to enable experts to support their teams.  In the absence of knowledge management, training pathways and documented procedures, the expert is implicitly expected to lead by role modellingRead More »The Expertise Trap:  The Hidden Factors Behind Stronger Teams

The Wicked Productivity Problem

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Spending time on non-value tasks results in reduced productivity.  But given this seems self-evident, why are non-value tasks so prevalent in our workplaces? A not-so-recent article preview here indicates that certain knowledge worker roles can realise a 40% improvement by eliminating non-value tasks from their working day.  And while the sample size wasn’t large for this particular article, the observationsRead More »The Wicked Productivity Problem

Building great KPIs

Introduction High performance for your business is about more than just making the right decisions. It’s about having the right KPIs in place to measure success, and rewarding employees for doing their job well. The key to building high-performing teams isn’t merely having good people on board – it’s understanding how KPIs work, what drives them and how to useRead More »Building great KPIs

Manage YOURSELF FIRST

The operational leader of front-line workers is one of the busiest roles in an organisation.  Managing your time, and the tasks you will complete and your approach to them is an essential part of your success. Investing in the ‘core’ activities (your operating rhythm): Your operating rhythm.  There are key activities that improve your effectiveness as a team manager.  ThereRead More »Manage YOURSELF FIRST